No increased headcount, IT department, pricey servers, or trendy special equipment needed—all you need is an Internet connection. And us.
How are you handling your customers’ troubleshooting issues? Branded to your business, the Sales and Support Engine is a suite of powerful business tools with real–time solutions for your chemical supply or metal finishing business.
All of your chemistry and technical data can be made instantly searchable by your customers and support staff. This powerful self–service area makes it possible for your team and buyers of your chemistry to easily answer their own questions and help themselves.
Customer Support Portal: Enable an idea-sharing forum where customers can suggest and discuss their product needs and enhancements with salespeople and engineers.
“How did we know they needed to replenish their supply of brightener?”
“No one knew that they were low, but I got an e-mail reminder from the SSE. So, I called the customer, who didn’t know either, and followed up with a video chat. Here is a link to their purchase order.”
Cloud Powered Customer Interaction Manager:
Don’t rely on your laptop alone. With the SSE, you are far stronger than an e-mail or text. Set up entire business channels, such as phone support for one of your product lines, in under 5 minutes.
Respond to support requests anytime, anywhere through our mobile friendly clouds for iPhone, iPad, Android, BlackBerry, and Windows Phone.
Take Control of your Remote Production.
Reports & Analytics: For finishers and chemical companies, The Finishing Experts SSE business tools can help you monitor far–flung facilities and processes remotely.
Imagine the competitive advantage you will have when your company, or your client’s, can Quality Control your production and chemical output from any of your production facilities anywhere in the world.
It’s Super Secret. Seriously, we have built features so powerful, we won’t even show them to people without legal documentation.
We will be happy to give you a demo of the SSE, right after you sign a Non–Disclosure Agreement.
The Finishing Experts SSE can be customized and inserted to fit your existing IT assets, like your website or intranet. If you do not have or are unhappy with your current website or intranet, we can help you with that as well.
Fill out the form below to learn more about the The Finishing Experts Sales and Support Engine.